The Short Answer
Voice UX is a different medium entirely.
No screens. No menus. Just conversation.
The 5 Principles of Voice UX
1. Be Brief
Users remember 5-7 words. Keep responses short.
2. Be Natural
Speak like a person. Not like a machine.
3. Be Predictable
Same phrasing every time. Consistent patterns.
4. Be Helpful
Guide users. Anticipate their needs.
5. Be Forgiving
Users misspeak. Handle errors gracefully.
Designing Voice Conversations
Wake Words
- Clear and consistent
- Easy to say
- Not too common
Responses
- 7-word rule
- Active voice
- Confirm actions
- Provide context
Error Handling
- Acknowledge the error
- Explain what went wrong
- Offer a solution
- Stay positive
Voice UX Checklist
- Brief responses (under 7 words)
- Natural language
- Clear confirmation
- Error recovery paths
- Graceful degradation
- Tested in noisy environments
- Multiple input patterns
- Privacy considerations
- Accessibility options
- Consistent tone
The Bottom Line
Voice UX is about conversation, not screens. Design for the ear, not the eye. Be brief, be natural, be helpful. And never, ever make the user repeat themselves.